The trial window
Aviya states that returns and exchanges must be made within the 100-night trial period.
Two-week adjustment request
The company asks customers to sleep on the mattress for at least two weeks before initiating a return so the body has time to adjust.
Published return costs
Aviya's FAQ says there are no restocking fees, return delivery fees or extra charges to process a return during the trial. Verify the policy at purchase because terms can change.
Exchange option
If the mattress feels too soft or firm, Aviya suggests considering a comfort-level exchange. Review the three firmness choices first.
Research basis: Product-specific facts on this page are based primarily on Aviya’s official product, FAQ, warranty and comparison materials reviewed in September 2026. Category guidance is editorial explanation, not medical advice or a guarantee of comfort. View Aviya’s official product page.